Have questions about booking your virtual visit? Search our step-by-step patient guides and support articles below.
Booking & Appointments
How to schedule consultations, modify video appointment slots, and connect with your board-certified clinician.
Prescriptions & Pharmacies
How to route prescriptions to local pharmacies, manage recurring chronic medication refills, and request pharmacy transfers.
Billing & Invoices
How to retrieve HSA/FSA printable receipts, understand cash pay transparency, and request refunds if needed.
Technical Support
Resolving browser microphone or video camera permissions, loading the video room, and accessing secure clinical messaging.
Still need help?
Our HIPAA-compliant patient operations team is available daily from 8 AM to 8 PM EST.